Refund Policy

TERMS AND CONDITIONS

1. Our Intellectual Copyright:

We will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice. It will then become the property of the client.

2. Clients Responsibilities with Regard to Copyright:

In situations where the client provides images, text and animations for their website, then they are legally responsible for ensuring that this material does not infringe any copyright.

Certain images provided by us in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material unless otherwise agreed.

3. Limitation of liability/indemnification:

Neither party will be liable to the other for special, indirect or consequential damages incurred or suffered by the other arising as a result of or related to the performance of our work, whether in contract or otherwise, even if the other has been advised of the possibility of such loss or damages.

Our total liability under these conditions with respect to the work, regardless of cause or theory of recovery, will not exceed the total amount of fees paid by the client to us for this individual project.

4. Search Engine Promotion:

We are not by default responsible for the client’s on-going web site promotion. If the client requires the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the search results is controlled by the search engines. We will endeavour to ensure that your site is successful in the search rankings through a carefully optimised design.

However, search engines frequently change their retrieval methods and you accept that we cannot be held responsible for future rankings under this contract.

5. Cancellation:

Should the client wish to cancel a project at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

6. Quotations:

The price quoted to the client is for the work agreed on the quotation only. Should the client decide that new features are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated and accepted by the client before the additional work can be done.

7. Point of contact and third parties:

The principal points of contact for all matters relating to the project must be specified at the start of the project. we reserve the right to charge additional fees to cover our time if a third party is brought into the project after the start or the point of contact(s) are changed leading to a change in specification / design from that agreed with the original point of contact.

8. Advance Payments:

We require a deposit of 50% on all projects. Work will not commence on a project until this has been paid and this contract has been signed.

Depending on the size of the project, we may ask for interim payments at key stages which are agreed in advance.

9. Payment terms:

Payment is currently accepted via Bank Transfer or credit or debit card.

The remaining balance on a full site build project must be paid in full before we put a site live on our servers or before we release a site to external hosting.

If payments fall into arrears on an agreed payment plan, then we reserve the right to suspend the website until the payments are brought up to date.

10. Future work:

The website is provided to and accepted by the client as a fully functioning, completed work. By agreeing for the site to go ‘live’, the client is accepting that they have checked and are fully satisfied with the site.

Any future structural or design changes to the site may require the issuing of a new quotation.

11. Compliance with Ecommerce, Accessibility or Other Regulations:

We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with current regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or regulations related to a specific business or trade. We recommend that where compliance related to any website or business is complex it may be necessary for the client to take legal advice from their solicitor.

12. Browser Compatibility:

We support the three most current versions of the major browsers including Internet Explorer, Firefox, Chrome, Safari and Opera. We do not support Internet Explorer below version 9 as part of this contract.

13. Mobile Devices:

We endeavour to ensure that your site adapts to the screen resolution being used to view it on the most common mobile devices available at the time of the site creation. However, new devices and technology are introduced at frequent intervals and we cannot guarantee the site will always function perfectly on new devices that are created and launched after the site goes live.

 

Should we waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit us to waive the same clause of any other occasion. By agreeing to these terms your statutory rights are not affected.

REFUND POLICY

Web Design

As per our web design terms and conditions, if you cancel a contracted project at any point after the work commences, you will be liable for all work charges incurred upto the cancellation point.

Once you agree for a site to go live on the internet, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid.

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